Trail Running SA

Trail Running in South Australia

Trail Running in South Australia

Registration Information

Below we have provided a range of information relating to signing up for TRSA events, requesting event changes, and cancellations. If you read through the information below and still have questions, please email us at [email protected]

  • Late entries

    • Can I do a late or on the day entry? Sorry, we don’t accept late entries after the registration cutoff time – no exceptions.

  •  Cancellations

    • Will I receive a partial refund if I cancel after the registration cutoff time? Sorry – there are no refunds if you request a cancellation after the registration cutoff time which is usually 5pm Thursday before the event – the entry will be forfeited.
    • Cancelling/partial refund for your registration before registration cut off time:  Click the button below to cancel your registration (note: there will be a $10 cancellation fee deducted from your refund). 
    • What happens if the event is cancelled? If the event is cancelled and not rescheduled by TRSA, TRSA will offer 100% of your entry fee as a credit towards TRSA series race only or a refund.
    • I have signed up for the Active Network Booking Protection, and want to cancel my entry: This is an insurance policy that ActiveWorks add to the registration form without endorsement from Trail Running SA. We generally don’t recommend taking out this policy and encourage people to cancel their registration using our form (see above). If you have taken out this policy and wish to cancel, follow the steps at the Booking Protect website here to submit a claim.

  • Changes to your entry

    • Changing your event distance:
      • If you are changing to a longer distance or you are self-sufficient and it is before 5 p.m. on the Thursday before the event:
          • Find your confirmation email from [email protected] (check your junk email if you can not find it in your usual inboxes);
          • select the underlined “change category” option in the registration details box on the right hand side of the email;
          • This will take you to your login for ActiveWorks and from there you have the option to change categories.
      • If you are changing down a distance and are not comfortable with the above or it is before 5 p.m. on the Thursday before the event (note there will be no refund of price difference):
          • Click the button below to change your event distance.
    • Adding a bus booking to your Five Peaks registration:
      • Go to https://myevents.active.com/
      • Login using your email and password that you used to register for the event.
      • Select the “Purchase Merchandise” box.
      • Select the item you need to add.
      • Click continue and then complete the check out details.
  • Transfer of your entry or race bib to another participant: Sorry, we are unable to do this. You will need to cancel your own entry (see above) and the other participant can sign up as normal if the event registration deadline has not yet passed. If the event registration deadline has passed, the entry will be forfeited. For safety reasons you can not give, transfer or sell your race bib to another participant. If you are caught doing this both entrants will be not be permitted to enter future TRSA events.
  • Transfer of your entry to a different Trail Running SA event in the future: Sorry, we are unable to do this. You will need to cancel your entry (see above) and register for the future event.
  • I’ve changed my entry but haven’t received a confirmation email: When you turn up on the morning of the event check the registration board. If your nominated event is still incorrect, head to the Registration Manager to get it corrected.
  • My name is misspelled or incorrect: Proceed to the Registration Manager on the day of the event to get it corrected.
  • My emergency contact details are misspelled or incorrect: Proceed to the Registration Manager on the day of the event to get it corrected.
  • Confirming your entry
    • How do I confirm that I entered? We send out an email upon registration so the easiest way is to confirm that you received the email. Search your email inbox for an email with the subject of “Registration confirmation”. If you have a work email and a private email, make sure you check both as sometimes people forget which one they registered under. On Friday afternoon before the event we load your entries into the results system. Hence after this time you can also confirm that you have entered by visiting the results page and finding your name there. 
  • Discounts
    • Discounts: If you were emailed a link for a discount, you must register via that link, and you must do so before it expires, in order for the discount to apply. You must check that you are paying the expected amount before paying. We are unable to apply the discount after you have already paid. If you miss an early bird deadline, we are unable to extend it for you – please register in advance of the deadline.
  • Technical troubles
    • I am getting an error saying I have already registered: This usually occurs because there is already a registration for that event associated with the email address you are using, for example if you registered a family member before registering yourself. The easiest way to resolve this is to register using a different email address. Note that this email address will be used to send you your registration ID, race briefing and results. If you need to change or cancel your registration later on, you will need to check this email address to find your registration ID. If you have tried this and are still having problems, please email activeworks support at [email protected] .
    • Technical troubles with registering / payment errors: Please take a screenshot of the error, then contact us at the email address below, attaching the screenshot. If you miss a discount or cutoff deadline due to technical troubles, we are unable to shift the deadline or issue a new discount and highly recommend registering well in advance of any deadlines and contacting us well in advance if there are any issues.
  • Payment
    • I don’t have a credit or debit card. Can I pay with cash or bank transfer? In order to keep our event and registration process simple and costs down, we do not accept cash payments for our events and accept Visa or MasterCard credit or debit cards only.
    • Are there any discounts for children? Yes! See the event page for more information.
© Trail Runners South Australia Inc.