Frequently Asked Questions
Hi there! We have compiled a list of frequently asked questions below. Please take a look before contacting Trail Running SA as there is a good chance your question has already been answered.
- About Trail Running SA
- Trail Running SA is a not for profit and volunteer run organisation that strives to put on very affordable events of the highest standard. Proceeds from our events go straight back into organising better trail running events and building up a strong trail running community.
- Event registration:
- Cancellations
- Will I receive a partial refund if I cancel after the registration cutoff time? Sorry – there are no refunds if you request a cancellation after the registration cutoff time which is usually midday Friday before the event – the entry will be forfeited.
- Cancelling/partial refund for your registration: Click here for instructions on how to cancel your registration.
- Changes to your entry
- Changing your event distance: Click here for instructions on how to change your event distance. There is a $10 fee to change your event distance.
- Transfer of your entry to another participant: Sorry, we are unable to do this. You will need to cancel your own entry (see above) and the other participant can sign up as normal if the event registration deadline has not yet passed. If the event registration deadline has passed, the entry will be forfeited. For safety reasons you can not give your bib to another participant. If you are caught doing this both entrants may be disqualified from future events.
- Transfer of your entry to a different Trail Running SA event in the future: Sorry, we are unable to do this. You will need to cancel your entry (see above) and register for the future event.
- Confirming your entry
- How do I confirm that I entered? We send out an email upon registration so the easiest way is to confirm that you received the email. Search your email inbox for an email with the subject of “Registration confirmation”. If you have a work email and a private email, make sure you check both as sometimes people forget which one they registered under. On Friday afternoon before the event we load your entries into the results system. Hence after this time you can also confirm that you have entered by visiting the results page and finding your name there.
- Discounts
- Discounts: If you were emailed a link for a discount, you must register via that link, and you must do so before it expires, in order for the discount to apply. You must check that you are paying the expected amount before paying. We are unable to apply the discount after you have already paid. If you miss an earlybird deadline, we are unable to extend it for you – please register in advance of the deadline.
- Late entries
- Late entries: We are unable to admit entries to an event after registration is closed (usually midday Friday before the event)- please do not contact our volunteers asking for late entry, no exceptions. Also note that you can not purchase/obtain a bib from another registered participant. See above.
- Technical troubles
- Technical troubles with registering / payment errors: Please take a screenshot of the error, then contact us at the email address below, attaching the screenshot. If you miss a discount or cutoff deadline due to technical troubles, we are unable to shift the deadline or issue a new discount and highly recommend registering well in advance of any deadlines and contacting us well in advance if there are any issues.
- Payment
- I don’t have a credit or debit card. Can I pay with cash or bank transfer? In order to keep our event and registration process simple and costs down, we do not accept cash payments for our events and accept visa or MasterCard credit or debit cards only.
- Are there any discounts for children? Yes! See the event page for more information.
- Cancellations
- Event information
- Have a query regarding the Yurrebilla Trail 56k Ultra? This event is organised by the South Australian Road Runner’s club and not Trail Running SA. Please see the contact page for the event here.
- Looking for more information on an event: Please check the event page first.
- How do I get my bib? We do not post bibs and they are available for pickup on the morning of the event – you will need to check the event page as there is further important information there on what you need to do on the morning of the event. Safety pins for attachment are supplied.
- How hilly is an event? Included on each page are maps with a hill profile which illustrates how hilly each course is.
- When does an event start? Please check the event page.
- Am I able to walk only instead of run? We welcome walkers for the shortest distance but not the longer distances for an event. This is the ensure that everyone is back in time safely for presentations, course closure and so that our volunteers can go home. If in doubt, check the cutoff pace for the distance you are entering. Please check the event page for details.
- Am I able to walk or run with my dog? No, dogs are not permitted out on the course alongside runners/walkers. Accredited disability dogs/guide dogs/hearing dogs are permitted as per requirements under state and federal legislation.
- Am I able to bring my dog on leash as a spectator, or to a TRSA camp? This depends on the event and the location – see the information on Forestry SA areas here and National Parks areas here to determine if this is permitted, and follow the guidelines that are given.
- Do you provide finishers medals? We aim to put on low-cost, affordable events and as a result do not provide medals to finishers. Place-getters only in each event are awarded a medal. Trail Running SA members are eligible for the random draw at each event and membership is only $10. We put a lot of effort into our bib designs and they make a great event souvenir.
- Is there a minimum age? Trail Running SA now offers discount entry for Children. Our policy is as follows:
- Children 15 or under must be running with the supervision of an Adult.
- Children under 18 must have an Adult present at the event.
- What do I need to bring to an event? Besides suitable running clothes and shoes, the main thing you need to bring is a hydration container. We supply professional first aid staff at our events and the first aid number is printed on the front of your race bib. Safety pins are supplied for attaching your bib.
- What are the requirements for eligibility in the random draw? To be eligible for the random draw, you must be
- A current TRSA member as of the day of the event (the membership year ends 31st of March so make sure that you have renewed for the current year!),
- Present and competing in the event, and
- Present during the presentations/random prize draw. We read names out quite quickly and move on to the next person in the random list if the prize is not claimed so make sure that you are attentive during this time!
- Volunteering
- If you would like to volunteer: Check out the volunteering page, here.
- If you a volunteer for an event, and need to contact us: Email us at volunteering@trailrunningsa.com.
- Membership
- What is my membership number? We don’t supply a membership number and track members using their last name, date of birth and email address.
- When does my membership run out? The membership year runs until 31st March.
- How can I confirm that I am a current member? We send out an email upon registration of membership so the easiest way is to confirm that you received the email. Search your email inbox for an email with the subject of “Registration confirmation for Trail Running SA membership”. If you have a work email and a private email, make sure you check both as sometimes people forget which one they registered under.
- Social Runs
- Do I need to register for a social run? No, nor do you need to pay anything. They are casual and free of charge.
- I would like to attend a social event for the first time. What should I do? Just rock up. If you are concerned that you might be too slow, make yourself known to the organiser who will try to put you in touch with someone else your pace.
- Querying the results/timing of an event or series scores
- Timing / Query about the results of an event? Click here to submit a query.
- Errors in the results: Click here to submit a query.
- Error in series score: Click here to submit a query.
Our email address is events@trailrunningsa.com . Please carefully read through all the information above before contacting us as there is a good chance your question has already been answered above 🙂
Our social runs are held most Sundays when there is not another trail running event. These are often announced the week before. To stay notified, sign up to our newsletter using the form below and make sure that you are following us on facebook as social runs are often announced there.